Refund & Return Policy

We want customers to receive their orders in good condition. If an item arrives damaged, incorrect, or materially different from the ordered product, contact us as soon as possible with your order details and supporting photographs.

Eligibility

Returns or replacements may be considered where permitted by applicable law and where the product is unused, unopened, and in its original condition, unless the issue concerns damage, an incorrect item, or another confirmed fulfilment problem.

Non-returnable situations

For hygiene, safety, and product-integrity reasons, opened or used consumable, herbal, personal-care, or topical products may not be eligible for return unless required by applicable law.

Refunds

Where a refund is approved, we will communicate the applicable process and timing. Shipping charges may be non-refundable except where required by law or where the return is due to our fulfilment error.

Contact

This policy should be adjusted to match your actual shipping, COD, payment, and consumer-protection obligations.